Refund policy
Effective date: October 30, 2026
We want you to be happy with Fernwell. This policy explains when you can get your money back. It forms part of our terms of service.
14-day money-back guarantee
If you are not satisfied, you can ask for a full refund within 14 days of your first purchase of any learner plan, monthly or annual. No reason is needed.
Renewals
| Plan | Refund on renewal |
|---|---|
| Learner, monthly | Renewal charges are not refunded, but you can cancel anytime to stop the next one. You keep access until the end of the month you paid for. |
| Learner, annual | Full refund if you ask within 14 days of the renewal charge. We send a reminder email before each annual renewal. |
| Team or school | Full refund within 14 days of purchase if no seats have been used. After that, unused seats are not refunded, unless your order or agreement says otherwise. |
| Enterprise | As set out in your order form or agreement. |
Other cases
- Charged twice or charged in error: we refund the duplicate or mistaken charge in full.
- Service problems: if Fernwell is unavailable for an extended period or a change materially reduces your plan, we refund the unused part of your plan.
- Consumer rights: this policy does not limit any refund or cancellation rights you have under the law where you live.
How to ask for a refund
Email info@fernwellehr.com with the email address you used to buy and, if you have it, your order number from the receipt. You can also reply to your receipt email or contact our reseller using the link in it. We aim to reply within 2 business days.
Approved refunds are returned by our reseller to the original payment method, including any tax charged. Most banks show the refund within 5 to 10 business days. When a refund is issued, access for that plan ends.
Cancelling
Cancelling stops future renewals. It does not by itself refund past payments; ask us if you think you qualify for a refund under this policy.